FAQ

Shipping

+ Do you ship internationally?

We ship world-wide!

All prices are listed in USD. Orders will usually be shipped with in 3-7 business days. You will be notified via email once your order has been shipped along with your tracking number.

Standard Shipping is FREE for orders over $95.

+ What are the payment methods?

We accept all major credit cards, all transactions are processed through Stipe and PayPal.

+ What are your shipping fees?

Standard shipping is $5.50 (tracking number and insurance coverage are included). Estimate delivery time for standard shipping is between 10-15 business days.

EMS Express shipping upgrade option is available for $14 (tracking number and insurance coverage are included). Estimate delivery time for standard shipping is between 5-10 business days.

+ How long will it take before it's shipped?

Studio Cosette jewerly is handmade to order. Please allow at least 3-7 days for your order to be handmade. For a rush order, please feel free to contact us to discuss the details.

Orders

+ Do you accept custom orders?

We welcome custom orders. Including various ring sizes, customize gemstones and metals (i.e yellow gold instead of rose gold). Please feel free to email us at hello[at]studiocosette.com with more info about your ideas.

+ Do you accept returns?

Under some circumstances, some products may be returned within 14 days of purchase. For more info, read our Return Policy.

Custom pieces such as ring are non-refundable since each piece is made to order just for you.

Earrings are non-returnable due to hygiene reasons.

+ How do I find my ring size?

You can find our size guide at this page.

+ Do you sell wholesale?

Yes, if you are an interested retailer, please email us at hello[at]studiocosette.com for more info.

+ Testimonials

To see all our feedbacks, please visit our etsy store to read reviews, at the link, here.

If you have any questions regarding our products or your orders, please use this form to contact us anytime. We'd love to hear from you!

E-GIFT CARDS

+ How do I use my gift card?

To use your Studio Cosette gift card just enter your unique gift card code at the checkout.

+ Do gift cards expired?

Our gift cards never expire.

+ Can I split an order between a gift card and a credit card?

Yes. If the order total exceeds the value remaining on your gift card, you can pay the balance using our payment options.

+ Can I get a refund on gift cards?

Yes. We offer a refund on unused gift card. Partially used gift cards can't be refunded.

+ How can I check my balance?

You will receive an initial email with the gift card balance. After entering the gift card code at checkout, you’ll see the remaining balance if there is any.

+ What do I do if I lose my gift card code?

Contact us and we will resend the gift email notification.

+ Can I set a specific time to send the gift card to the recipient?

We do not offer this option at the moment, but you can choose “Email to You” delivery option at checkout. After receiving our email, free free forward the email or print it at the desired time.