FAQ

 

Shipping

+ Do you ship internationally?

We ship world-wide!

All prices are listed in USD. Orders will usually be shipped with in 3-7 business days. You will be notified via email once your order has been shipped along with your tracking number.

Shipping is FREE for orders over $95. Apply this code during the checkout process HAPPYSHOPPING

+ What are the payment methods?

We accept all major credit cards, all transactions are processed through Stipe and PayPal.

+ What are your shipping fees?

Standard shipping is $5.50 (tracking number and insurance coverage are included). Estimate delivery time for standard shipping is between 10-15 business days.

EMS Express shipping upgrade option is available for $14 (tracking number and insurance coverage are included). Estimate delivery time for standard shipping is between 5-10 business days.

+ How long will it take before it's shipped?

Studio Cosette jewerly is handmade to order. Please allow at least 3-7 days for your order to be handmade. For a rush order, please feel free to contact us to discuss the details.

Orders

+ Do you accept custom orders?

We welcome custom orders. Including various ring sizes, customize gemstones and metals (i.e yellow gold instead of rose gold). Please feel free to email us at hello[at]studiocosette.com with more info about your ideas.


+ Do you accept returns?

Under some circumstances, some products may be returned within 14 days of purchase. For more info, read our Return Policy.

Custom pieces such as ring are non-refundable since each piece is made to order just for you.

Earrings are non-returnable due to hygiene reasons.


+ How do I find my ring size?

You can find our size guide here


+ Do you sell wholesale?

Yes, if you are an interested retailer, please email us at hello[at]studiocosette.com for more info.


+ Testimonials

To see all our feedbacks, please visit our etsy store to read reviews, at the link, here.

If you have any questions regarding our products or your orders, please use this form to contact us anytime. We'd love to hear from you!