Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://studiocosette.com/account/register and follow the instructions on-screen.

Yes. You will be notified by email when your order leaves our studio. We will include a link of your shipment where you can track your order's status.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@studiocosette.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

If your order arrives damaged or faulty, please contact our customer service team within 48 hours of delivery with your order details. Supporting information may be requested to help us review the issue. We aim to respond within 48 hours of receiving your message.

Once your order has shipped, Studio Cosette is not able to take responsibility for packages that are lost, stolen, or damaged during transit.

For added peace of mind, we offer an optional Shipping Insurance add-on at checkout, which provides coverage for loss, theft, or damage during delivery.

Claims under Shipping Insurance must be reported by contacting us within 48 hours of delivery and may require supporting documentation.

If Shipping Insurance is not selected, we’re unfortunately unable to replace or refund orders that are marked as delivered but cannot be located.

If your tracking shows that your package has been delivered and you have not received it, we recommend contacting the shipping carrier directly using your tracking number for further assistance.

If you missed a delivery attempt, please note that FedEx will usually attempt delivery up to three times. You can check your tracking number for updates on the next delivery attempt. Your tracking number can be found in your shipping confirmation email.

If you know you won’t be available for the next delivery, you may request to have your package held at a FedEx Office location for free.

How to request a Hold at Location:

1. Visit your tracking link on FedEx.com

2. Click the “Customize Delivery” button

3. Select “Hold at Location”

4. Enter the original shipping address to choose a nearby location

Once the package arrives, your tracking link will indicate that it is ready for pickup. Please collect your order within 5 business days and bring a valid photo ID and your tracking number.

Please note that any fine jewelry returned due to missed delivery or failure to collect will be subject to a 15% restocking fee.

If you need assistance, feel free to contact us - we’re happy to help.

At Studio Cosette, each piece is thoughtfully handcrafted to order and made especially for you. For this reason, all purchases are considered final sale and are not eligible for returns or refunds once production has begun.

We offer a 48-hour window from the time of purchase to request a cancellation for a full refund, regardless of payment method.

If you need to cancel your order, please email us at hello@studiocosette.com within 48 hours of placing your order. After this period, your piece will move into production and the order will be considered final.

This policy applies to all payment types. By completing your purchase, you acknowledge and agree to these terms.

Each piece is lovingly wrapped with care in eco-friendly packaging or a ring box with a ribbon. Your order arrives as a small treasure, ready to gift - or to enjoy yourself.

Yes. Our packaging is carefully chosen to be eco-conscious while keeping your jewelry safe and beautiful. We use recycled and recyclable materials whenever possible, so your gift can be kind to the planet too."

Your jewelry is carefully secured in its box with protective cushioning. Even the most delicate pieces are shipped with utmost care to ensure they arrive safe and in perfect condition.

Yes, you can add a personalized message at checkout. Whether it’s a heartfelt note for a loved one or a sweet self-gift message, we’ll include it in your package with care.

To use your Studio Cosette gift card just enter your unique gift card code at the checkout.

Our gift cards never expire.

Yes. If the order total exceeds the value remaining on your gift card, you can pay the balance using our payment options.

Yes. We offer a refund on unused gift card. Partially used gift cards can't be refunded.

You will receive an initial email with the gift card balance. After entering the gift card code at checkout, you’ll see the remaining balance if there is any.

Contact us and we will resend the gift email notification.

We do not offer this option at the moment, but you can choose “Email to You” delivery option at checkout. After receiving our email, free free forward the email or print it at the desired time.